Return & Refund Policy

Refunds

We offer a 30-day hassle-free Total Satisfaction Return/Refund policy. If you aren't completely satisfied with your purchase, simply send the product back and we'll promptly refund your money.

Return/Exchange

To be eligible for a return/exchange, your item must be in reasonably intact condition to that when you receive it, with tags, and in its original packaging. You’ll also need to show the receipt or proof of purchase. 

If your product is defective, immediately let our staff know and we'll send you a replacement. We are unable to accept returns on incorrectly purchased products, and products damaged due to customer's misuse. Lastly, we do not accept returns for non-damaged items that have been delivered incorrectly. 

Cancellations

If you cancel your purchase within 24-hours, we can unconditionally refund your money. Otherwise, your items will have to be sent back to us once they reach you.

Shipping Costs

It is your responsibility to pay any shipping costs when returning a product unless item is received defective. These costs are nonrefundable. Should you receive a refund on your purchase, the cost of shipping will be deducted from it.

Exception

Certain perishable goods are not refundable. We do not cover loss of orders due to incorrect delivery address being provided by the customer. 

To start a return, you can contact us at support@bixtore.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. 

Should you need more information about our return/refund policy, please reach out to us. Our customer service reps are available 24/7 to assist you.